The Terms and Conditions, set out below, apply to all treatments provided by Dr Motox Ltd.

Treatment Provided and Consultations

The Clinic offers treatments that are detailed in the price list via the booking site. This is accessible via the website. www.drmotox.com
The Clinic will ensure the treatment is provided by a fully qualified and insured practioner. The consulting practioner has the right to refuse treatment where it is not in the clients best interest. The Clinic reserves the right to retain your deposit in accordance with these Terms and Conditions.

All clients will be required to complete a Consultation form which includes: Medical History, Treatment consent and photo consent form prior to any treatment. The consent form is an extremely important document and forms part of your contract with The Clinic.
You confirm that you have answered all of the questions on the consent form truthfully and to the best of your knowledge and belief. The failure to do so is very likely to reduce the effectiveness of your treatment and, for which, we cannot be held responsible.

No treatment is guaranteed by the clinic. The final outcome and the longevity is not guaranteed.

PHOTO CONSENT AND RELEASE FORM

The clinic requires photos prior and post treatment for every treatment. These photos are kept for a period of 7 years as part of the treatment record. Clients will not be treated if they refuse photos. These photos will be kept confidential when requested by the client.

All clients are asked whether their photos can be used for marketing or teaching purposes. Clients that agree to have their photos, agree to do this under their own free will. No monetary value is provided and the photos will be solely owned by the clinic.

DEPOSIT
The booking system will charge a deposit associated with each treatment that is booked. The deposit amount is variable for each treatment depending on the final cost of the treatment booked. The deposit is paid prior to booking the appointment and you agree that any deposit paid via the booking system shall be non-refundable. Deposits can be transferred to a new appointment if 72 hours notice has been given prior to changing the appointment date.

There is as strict non-refundable deposit policy associated with all treatments.

Final Balance

The final balance of the treatment provided will be payable in full on immediately after the treatment. Dr Motox Ltd reserves the right to charge interest on any late payment at the rate of 8% above the Bank of England base rate as may vary from time to time.

CANCELLATION

Clients may cancel and/or rearrange appointments at any time by giving no less than 72 hours’ notice. If you fail to give this notice then you will lose your deposit and will have to book a new appointment, for which a new deposit will be required.
If you cancel and/or rearrange your appointment before the 72-hour cancellation period referred to above, you will be able to change your appointment to another mutually agreed date without any additional charge. In the event that a mutually agreed date cannot be made, deposits will be non-refundable and can be carried over to a future appointments within 6months.

COVID-19/Any other illness CANCELLATION

Clients who give 72 hours notice can move their appointments free of charge.

Those who give less than 72 hours will lead to loss of the deposit paid. This is under the discretion of the clinic.

CONCERNS/COMPLAINTS
Any complaint about the treatment which you have received must be notified to The Clinic immediately in writing. Clients are encouraged to read the after care instruction carefully and thoroughly.

LIABILITY
Practioner take care to ensure the they provide optimal care and treatment, in the event of a concern/complaint, the clinic liability is limited to the cost of your treatment only. At its discretion, and without any admission of liability, The Clinic may, where it believes it appropriate and reasonable to do so, offer you a refund. Any such refund provided shall be in full and final settlement of any complaint.

TOP UP POLICY
Some treatment require a top up session, the practioner will advise each client if this is suitable for their case. Each top up session will incur a charge listed in the price list. When appropriate you must make an appointment within 2-4 weeks of your treatment. If you do not do so, then you will need to make a new appointment, which will be chargeable at the original cost of treatment.
All top ups and corrections are at the sole discretion of The Clinic.

VARIATION
The Clinic reserves the right to vary any term or condition of the contract, including, without limitation, the cost of the treatment.

Dr Motox Clinic January 2023